This website is operated by Doodles Art and Craft Limited. We are registered in England and Wales under company number 12934901.

You can contact us by contacting our founder Sherry at sherry@doodlesartandcraftclub.com

Delivery

We offer delivery to all locations within the UK.

Please allow 3-7 business days for your order to be dispatched. It might take longer for the parcel to reach you if your delivery address is in a remote or hard to reach location.

On dispatch of your order you will receive notification of delivery by email and/or SMS.

All items are subject to availability.

Shipping Charges

For customers based in Great Britain and Northern Ireland, standard shipping costs will be added to your order at checkout. This is inclusive of VAT.

We also offer a pick up service for customers local to Prestwich, M25. Please allow 1-2 working days for your order to be ready and you will be notified by email and/or SMS when it is ready for pick up.

Returns Policy

Our products are made to order and therefore all orders are not eligible for a Refund.

TERMS AND CONDITIONS OF SALE

1. These Terms
   1. These terms and conditions of sale (Terms and Conditions of Sale) apply to any order you place through our website www.doodlesartandcraftclub.com (our site). You must read these Terms and Conditions of Sale carefully as they tell you how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
   2. By placing an order through our site, you confirm that you have read, understood and agree to these Terms and Conditions of Sale in their entirety. If you do not agree to these Terms and Conditions of Sale, you must not order any product through our site.
2. Our contract with you
   1. Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place when we e-mail you to accept it, at which point a contract will come into existence between you and us.
   2. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
   3. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limited on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3. Our Products
   1. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
   2. The packaging of the product may vary from that shown on images on our website.
4. Your rights to make changes
   1. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
5. Our rights to make changes
   1. We may change the product to reflect changes in relevant laws and regulatory requirements. In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
6. Price and Payment
   1. The price of the product (which includes VAT and excludes delivery unless stated otherwise) will be the price indicated on the order pages in UK Pounds Sterling (£) when you placed your order. We use our best efforts to ensure that the price of product advised to you is correct. However please see clause 6.3 for what happens if we discover an error in the price of the product you order.
   2. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
   3. During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.
   4. We accept payment via Paypal. You must pay for the products before we dispatch them.
   5. You own a product once we have received payment in full.
7. Delivery
   1. The costs of delivery will be as displayed to you on our website. We offer delivery services to the Serviced Countries.
   2. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
   3. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   4. All risk in the products you order shall pass to you and will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
   5. You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt of delivery, must inform us (by post, phone or e-mail) within 14 days. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
8. Liability
   1. If we fail to comply with these Terms and Conditions of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
   2. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
   3. There are certain liabilities which we cannot exclude by law and nothing in these Terms and Conditions of Sale limits our liability for personal injury or death caused by our negligence or fraud.
9. How we may use your personal information
   1. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy: (a) to supply the products to you; (b) to process your payment for the products; and (c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.
10. Other Important Terms
    1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at clause 10.1 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by providing the receipt or delivery note of the goods.
    3. This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 13.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
    4. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
    5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
    6. These terms are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.